Stargate Design – Shipping Policy

At Stargate Design, every order is custom produced and packaged with care. Below is our full shipping policy, including timelines, shipping charges, and what happens in the event of an error.

Shipping Rates

Shipping charges are calculated at checkout based on package weight, size, and destination.
We do not offer free shipping at this time.

Production & Processing Time

Because all products are custom printed, production times vary by item.
Typical production time is 5–10 business days after proof approval unless otherwise specified.

Rush production may be available for select items; please contact us for availability and rates.

Shipping Methods

We ship using major carriers such as UPS, USPS, and FedEx.
Tracking information will be provided to you when your order ships.

Shipping Errors (Our Mistake)

If we ship your order to the wrong address due to our error, we will reship your order at no cost to you.

This includes:

  • Incorrect address entered by Stargate Design

  • Mis-labeled packages

  • Shipments sent to the wrong customer or location

Once we confirm the error, your replacement shipment will be prioritized.

Customer-Provided Address Errors

Stargate Design is not responsible for incorrect shipping information provided by the customer, including:

  • Wrong or incomplete addresses

  • Missing suite or apartment numbers

  • Customer-requested address changes after shipment

If reshipment is required due to customer error, new shipping charges will apply.

Shipping Delays

We are not responsible for delays caused by the carrier, weather conditions, natural events, or other circumstances outside our control.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 5 business days with photos so we can assist with a claim.

If the carrier confirms a package as “lost,” we will work with you to determine the best solution based on your order type and timeline.

International Shipping

International shipping may be available for certain products.
Customs fees, duties, and taxes are the responsibility of the customer.

Questions?

If you have any shipping-related questions, please contact us at:
orders@stargatedesign.com